Attention Legal Clients: A Few Do’s & Don’ts
(Grab a cup of your favorite beverage because this definitely “ain’t” one of my shorter lists and as usual, it is not intended to be an all-inclusive one…By the way, many thanks for sharing a virtual...
View ArticleThanking Referral Sources
Have you appropriately and timely thanked everyone who has referred you business? A handwritten thank-you note is always appreciated and becoming a true rarity to receive in our electronic times. Or,...
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Client Feedback Scares Many Attorneys
I often teach workshops on how to get your clients’ feedback on a shoestring budget (e.g. telephone and email surveys, etc). In preparing for a similar program recently, I ran across one of my 2002...
View ArticleAttorneys: Tips for Reconnecting with Disgruntled Clients
The best way to make clients happy isn’t rocket science. Heck, we learned that one in kindergarten…be kind to others, unselfish, helpful and respectful. In our great profession this translates into:...
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Complimentary Client Extras: Are Yours the Same-Old-Same‐Old?
When it comes to client servicing, we should always be looking for creative and helpful resources to offer our clients at no additional charge. These Client Extras should be outside of their legal...
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